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Computicket

Terms and Conditions

Travel Terms

TERMS OF USE 

(Version effective as of 1 March 2015)

Welcome to the home of Computicket Travel, a web site currently located at http://www.computickettravel.com/.

 

Important Notice

 

(1) Please read our terms of use carefully. Your use of this web site and any of the services offered on this web site will be subject to the then current version of our terms available on this web site at the time of your use. If you do not accept our terms of use, you may not access our web site or use any of the services available via our web site.

 

(2) Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute an acknowledgement of certain facts by you. These terms have been set out in capital letters. You should pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our web site.

 

(3) If you are not yet 18, you must obtain your parents' or legal guardians' advance authorisation, permission and consent to be bound by our terms of use prior to you accessing our web site, using any of the services on our web site or participating in any of the activities offered. If you are under 18 and fail to obtain such consent you may not access our web site, use the services or participate in the activities available via our web site. The use of some of our services may require that you are over 18 and of full legal capacity. In such event you should ask your parent or legal guardian to perform the transaction for you.

 

(4) We may change our terms of use from time to time. Such changes will take effect as and when published. Therefore, you should keep up-to-date with their content and read these terms of use at all times prior to using this web site since the then current version of the terms will apply to your use.

 

Should you have any questions regarding this site's terms of use, please send an e-mail to us at info@computicket.com or contact our Customer Care Centre on +27 (0)861 915 4000 on Monday to Saturday 08h00 to 20h00 (GMT + 2h00).

 

Part A: General Information and Terms

 

1. General Information

 

For your convenience, we have listed below some general information about ourselves:

  • “We” are Computicket (Pty) Ltd and “us” and “our” have a corresponding meaning herein.
  • We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number 1971/003946/07.
  • Our General Manager is K Drennan and details of our Board of Directors are available at https://www.computicket.com/computicket/links/codetails.html.
  • Our postal address is PO Box 215, Brackenfell, 7561
  • Our address of establishment is at Cnr William Dabs and Old Paarl Roads, Brackenfell, South Africa and we will accept service of all legal documents there;
  • Our telephone and facscimile numbers are Tel: +27 (0)83 980 4000, Fax: +27 (0)83 980 4150
  • Our e-mail address is info@computicket.com.
  • Our VAT number is 4480113127;
  • We are members of the following professional bodies: Theatre Managements of South Africa
  • We subscribe to the following codes of conduct: None.
  • Our webmaster can be contacted at webmaster@computicket.com.

2. Definitions

 

In these Terms of Use:

 

  • Booking means any reservation or booking pertaining to the Service Components of your Package, including as evidenced through a ticket, till slip, voucher, reservation number or other form of booking confirmation;
  • Booking Terms means the standard terms and conditions of a Supplier pertaining to the Service Component it provides;
  • Content means any information, data, text, software, music, sound, photographs, graphics, video, messages, and tags contained on this web site;
  • Package means the entire travel package booked through this site consisting of all the relevant Service Components;
  • Service Components mean each individual part of a travel package including, but is not limited to, arrangements for transport, accommodation and tickets to events of any kind;
  • Supplier means the service providers that supply the Service Components of a Package, including airlines and other travel operators, hotels and other providers of accommodation, tour operators and car rental companies;
  • Terms of Use means the terms and conditions set out herein;
  • Travel Documents mean all documents issued by us or the supplier relating to the Service Components of your Package including but not limited to confirmations of Bookings, brochures and itineraries;
  • We, us and our means Computicket (Pty) Ltd (and, unless the context indicates otherwise, its owners, employees, internet service providers, agents and affiliates);
  • You mean the User of this website; and
  • Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the Terms of Use.

3. General Conditions of Use for this Web Site

 

(1) You are solely responsible for any and all telephone usage and rental fees and/or internet access service fees that may apply to your use of this web site and the services offered on it.

 

(2) You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this site in a manner that would bring us, our business and/or any of our affiliates into disrepute. Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this site by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this site. You may not to post or transfer any material to our web site that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. We may remove any material you have submitted to this site and/or suspend your access to any part of this site at any time without notice.

 

(3) We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content. Such content should also not be viewed as professional advice of any kind, be it medical, legal, financial or otherwise. Please notify our Customer Care Centre if you have a complaint about the activities of or content submitted by a user of this site.

 

(4) We do not distribute or endorse any products, services or events posted, promoted and/or listed on our site and our display of such products, services or events should not be construed as any form of endorsement thereof. All arrangements regarding such products, services and events are to be made directly with the supplier thereof.

 

(5) Notwithstanding that this site may contain links to third party web sites and that some third party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or content of a third party web site.

 

(6) Proprietary rights (including without limitation, the trade marks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit will remain your property, but you grant us an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if we were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.

 

(7) THE DOWNLOADING AND USE OF DATA CONTAINED ON THIS WEB SITE IS DONE AT YOUR SOLE DISCRETION. YOU SHOULD INDEPENDENTLY VERIFY THE COMPLETENESS AND RELIABILITY OF INFORMATION PROVIDED ON OR VIA THIS SITE. ALSO BE AWARE THAT VIRUSES OR CODE WHICH MAY HAVE A HARMFUL EFFECT ON YOUR COMPUTER SYSTEM COULD BE TRANSMITTED TO YOU. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUITABLE PROTECTION MECHANISMS TO PREVENT SUCH HARM FROM OCCURRING.

 

(8) ACCESS TO OUR WEB SITE SERVICES IS PROVIDED TO YOU FREE OF CHARGE. RELIANCE ON AND USE OF OUR WEB SITE, CONTENT AND SERVICES ARE THEREFORE AT YOUR OWN RISK. IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND IN CONTRACT, DELICT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE ARISING IN CONNECTION WITH YOUR RELIANCE ON OR USE OF THIS SITE OR THE CONTENT OR SERVICES PROVIDED, SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY APPLICABLE LAW OR THE CONTRARY IS EXPRESSLY STATED.

 

(9) We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this web site.

 

(10) You will be required to choose a user name and a password when registering with us or using some of our services. You are responsible for keeping your user name and password secret. You will be required to enter your username and password every time you want to use one of our subscription services. YOU ACCEPT THAT YOU WILL BE PERSONALLY LIABLE FOR ALL TRANSACTIONS CONCLUDED ON YOUR ACCOUNT.

 

(11) We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes and for the purposes outlined in our Client Information Processing Policy, including for the purpose of processing your orders and instructions.  For further information regarding our treatment of your personal information, you are referred to our Client Information Processing Policy http://www.computicket.com/web/legal/privacy_policy

 

(12) We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our web site and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.

 

Part B: Booking Conditions

 

1. General

 

(1) Each Booking that you make through us via this site is subject to these terms of use as well as the relevant Supplier’s Booking Terms applicable to the particular Service Component to which such Booking pertains. Such Booking Terms may be obtained from the relevant Supplier and it is your responsibility to familiarize yourself with such Supplier Terms before submitting a Booking.

 

(2) We act as an agent for the Suppliers of the Service Components of Packages, and as such we accept Bookings on behalf of such Suppliers and collect payment from you on behalf of such Suppliers. Each Booking for a Service Component to be rendered by a Supplier will constitute a direct agreement between you and the relevant Supplier on that Supplier’s Booking Terms.  You are thus acquiring each Service Component of your Package from the relevant Supplier and not from us and your rights pertaining to such Service Component are enforceable against such Supplier only and are regulated by the Booking Terms, whereas these terms of use apply to the processes described herein only and determine the rights and obligations you have as against us in respect of such processes only.

 

2. Booking Process

 

(1) To submit a Booking to us, you will be required complete the prescribed booking form. You must be over the age of 18 and able to conclude binding contracts to submit a Booking to us. If you do not comply with the aforesaid you may not submit any Booking on this web site. We may require you to provide us with suitable documents proving your age prior to accepting any Booking from you.

 

(2) You may submit Booking requests to us by completing our online Booking process and submitting your payment information to us in the prescribed manner. Our Booking process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your Booking request. Please make sure that the Booking details are correct before finally submitting the Booking request, since it is unlikely that any mistake you make can be rectified later. We may limit your Bookings in respect of any Service Component to a specified number of persons to discourage unfair booking practices.

 

(3) Once submitted, your Booking request will constitute an offer on the terms and conditions contained in these terms of use and the relevant Booking Terms that is open for acceptance by us to conclude a binding agreement with you. It is your responsibility to review such Booking Terms before making a Booking. Following receipt of your Booking request, we will send you a confirmation notice confirming acceptance or rejection of your Booking request containing the relevant Booking number and the other relevant electronic Travel Documents.

 

(4) A legally binding contract will be formed with you upon the earlier of (i) our sending of such a confirmation notice confirming our acceptance of your Booking., or (ii) our delivery to you of the Travel Documents pertaining to the Booking in accordance with these terms. We reserve the right not to accept or process your Booking request and we will notify you if this is the case. In particular, we may refuse to accept your Booking for Service Components for lack of availability or if you do not meet the specified qualification criteria, including if you do not comply with the minimum age for the particular Service Component stipulated by law or if the number of persons in your Booking exceeds any applicable limit specified for the relevant Service Component.

 

(5) Please note that while we will try to send to you a confirmation notice for every valid Booking request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such confirmation notice will not affect the validity of the agreement concluded in respect of a Booking.

 

(6) If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with our Customer Care Centre whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the Booking process. WE WILL NOT BE LIABLE FOR ANY LOSSES YOU MAY INCUR IF YOU ASSUME THAT A BOOKING WAS NOT PROCESSED BECAUSE YOU FAILED TO RECEIVE OUR CONFIRMATION NOTICE. 

 

(7) The information you have submitted with your Booking request will be processed as you have provided it. If you realise that an error has been made or that you need to make a change to such information, you should contact our Customer Care Centre immediately.

 

(8) These terms of use shall override any contrary terms or conditions incorporated by you in your order and any such conflicting terms or conditions will not form part of any agreement concluded between us in respect of a Booking.

 

(9) A complete record of your Booking will be sent to the email address you provide to us during the Booking process. You should retain such record. We will also retain records of completed Bookings made by you for a period of at least 6 (six) months, but they will not be available on this site. For access and information on such records you can contact our Customer Care Centre.

 

(10) If any problems arise in respect of delivery or the handling of your Bookings please contact our Customer Care Centre.

 

3. Description and Pricing

 

(1) The details of the Service Components in respect of which Bookings can be made via this site are described on the site (including the details of the relevant Suppliers). Such descriptions are provided to us by the relevant Suppliers. WE DO NOT ENDORSE ANY OF THE SERVICE COMPONENTS AND WE DO NOT DETERMINE OR CONTROL THE DELIVERY, PRICES OR AVAILABILITY OF THE SERVICE COMPONENTS AND CAN THEREFORE NOT ACCEPT RESPONSIBILITY FOR ANY INACCURACY, UNAVAILABILITY OR CHANGES IN PRICING THAT MAY OCCUR. WE ARE ALSO NOT RESPONSIBLE FOR THE SECURITY OR ARRANGEMENTS FOR ANY SERVICE COMPONENT, OR FOR THE SUITABILITY OR QUALITY OF ANY TRAVEL DOCUMENT OR SERVICE COMPONENT, OR YOUR USE OR ENJOYMENT OF ANY SERVICE COMPONENT. PLEASE CONTACT THE RELEVANT SUPPLIER IF YOU ARE DISSATISFIED WITH ANY OF THE AFORESAID.

 

(2) Star ratings for accommodation are used to symbolise the overall quality, level of service, food standard and range of facilities available at the particular establishment. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body where such a body exists, since some countries do not use star ratings for official categorisation of accommodation. You should independently verify the quality of accommodation. RELIANCE ON SUCH RATINGS IS AT YOUR OWN RISK.

 

(3) The making of Bookings via this web site depends upon the availability of the relevant Service Components. We may without prior notice change the price, discontinue the availability or change the description of Service Components which are made available via this web site. Special promotions may be subject to certain additional terms and conditions.

 

(4) The costs associated with travel arrangements are not always stable, and currency movements can fluctuate sharply.  It is impossible to predict these movements in advance. When you book a Service Component, we reserve the right to pass on any surcharges to you. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates applied to the particular package. The price of travel arrangements will remain fixed only once full payment of the Booking concerned is received.

 

(5) Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by us. The onus is on you to ascertain whether there have been any changes in these prices before making final payment thereof.

 

(6) Unless otherwise stated, all prices displayed on this web site are in South African Rand. All prices indicated as applying to Service Components on this web site will be exclusive of any delivery fees for Travel Documents which may be applicable and which will be separately charged to you in respect of all deliveries in accordance with the specified rates. In the event of a cancellation, exchange or change to a Booking at your request a stipulated handling fee and/or cancellation fee may also apply.

 

(7) All prices indicated as applying to Service Components on this web site will be inclusive of VAT but exclusive of any other taxes and duties, which, unless otherwise indicated, will be charged separately if applicable.

 

4. Payment

 

(1) You will be required to provide the necessary payment account details (such as credit card details) when submitting your Booking request. . By submitting a Booking request to us, you authorise us to debit your designated account with the relevant amounts due for the Service Components ordered. Such authorization will allow us to obtain payment at any time after our confirmation of your Booking. We will not be obliged to issue any Travel Documents to you prior to receiving payment of the full agreed amount payable in respect of such Booking. Should we be unable to duly effect such payment for any reason your Booking may be cancelled and the Service Components of your Package may be resold to another customer without further notice. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.

 

5. Collection and Delivery of Travel Documents

 

(1) We will provide you with an itinerary, Booking number and other electronic Travel Documents upon or following confirmation of your Booking of a Service Component or Package. Such Travel Documents will be provided to you electronically via our web site or at the email address provided by you. It is your responsibility to make and securely retain such copies thereof as may be required to exercise your rights in respect of the relevant Booking. When arriving at the relevant Supplier you may be required to present your credit card, reasonably acceptable photo identification (passport, identity document and/or driver’s license) and any relevant Booking number and/or other relevant Travel Documents that we may have issued to you in respect of the particular Booking. The relevant Supplier will not be obliged to honor the Booking unless you provide it with such proof of your Booking as it may reasonably require. Some airline and bus carriers do not accept a drivers licence as proof of identification. Please contact Computicket directly to confirm.

 

(2) It may sometimes be appropriate to collect Travel Documents from our Money Market kiosks. When arriving at the relevant kiosk you may be required to present your credit card, reasonably acceptable photo identification (passport, identity document and/or driver’s license) and any relevant Booking number and/or other relevant Travel Documents that we may have issued to you electronically in respect of the particular Booking. We will not be obliged to provide you with any further Travel Documents unless you provide it with such proof of your Booking as we may reasonably require.

 

(3) You should check all details of the Travel Documents (including the itinerary) upon receipt thereof.  If there are any inaccuracies on any of the Travel Documents, or should you have any further queries, you should contact us immediately. WE WILL NOT BE LIABLE FOR ANY DELAY AND/OR LOSS OCCASIONED AS A RESULT OF ANY INACCURACIES ON ANY TRAVEL DOCUMENTS. 

 

6. Flight Reconfirmation 

 

It is your responsibility to reconfirm the departure date and times of all flights at least 72 hours prior to anticipated departure. This is particularly important in respect of subsequent journeys once leaving South Africa. WE WILL NOT BE LIABLE FOR ANY DELAY AND/OR LOSS AS A RESULT OF YOUR FAILURE TO RECONFIRM ANY FLIGHT AND/OR CONNECTING FLIGHT. 

 

7. Changes and Cancellations

 

(1) If you wish to make a change to the Booking we will endeavour to assist in making the change. You will be responsible for the payment of all charges, whatever kind, imposed by the Suppliers providing the affected Service Components when amending a Booking. Fares will be re-quoted at the time of amendment. An administration fee may be charged by us for each amendment.  Furthermore, all extra expenses incurred by you as a result of any such change will be for your account.

 

(2) Should your Booking be for a group at a discounted rate and, subsequently, we permit you to amend the actual group number for which the Booking was made so that the final group number no longer qualifies for the particular discount, an additional charge may become payable. Should you not pay such additional charge promptly following the Booking being amended, we may cancel the Booking and refund all payments already made in respect thereof less any administration fee and provided that reasonable cancellation charges as determined by the relevant Suppliers may be charged and deducted from such refund.

 

(3) You may cancel your Booking in respect of any Service Component booked via this web site at any time prior to the scheduled date of use thereof by sending a cancellation notice refund@computicket.com or calling our Customer Care Centre on 0861 915 4000. An administration fee may be charged by us for each cancellation.  When you cancel any part of your Booking you must provide us with the relevant Booking number. If you cancel a Service Component or Booking for whatsoever reason, you will be refunded any fee amount already paid in respect of the cancelled Service Components, provided that reasonable cancellation charges as determined by the relevant Suppliers may be charged and deducted from such refund.

 

(4) Unless otherwise stipulated by a Supplier and depending on the prevailing circumstances the following cancellation charges may apply:

 

  • If the cancellation occurs more than 30 days prior to the scheduled date of use of a Service Component a 10% cancellation fee will apply;
  • If the cancellation occurs less than 30 but more than 7 days prior to the scheduled date of use of a Service Component a 50% cancellation fee will apply;
  • If the cancellation occurs less than 7 days prior to the scheduled date of use of a Service Component a 100% cancellation fee will apply;
  • Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that the identified individual for whom the Service Component was originally booked has died or has been hospitalised and will be unable to use the Service Component as a result no cancellation charges will apply.

(5) Travel schedules are provided by Suppliers and may be subject to Air Traffic Control or other restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. WE DO NOT GUARANTEE THAT FLIGHTS, FERRIES, SHIPS, TRAINS OR COACHES WILL DEPART AT THE TIMES STATED IN THE TRAVEL DOCUMENTS. ALL TIMINGS ARE ESTIMATES ONLY. 

 

(6) IN THE EVENT OF THERE BEING AN UNSCHEDULED CHANGE TO YOUR TRAVEL ARRANGEMENTS, CAUSED BY FLIGHT DELAYS, BAD WEATHER, STRIKES, OR ANY OTHER CAUSE WHICH IS BEYOND OUR CONTROL, IT IS UNDERSTOOD THAT THE EXPENSES RELATING TO THESE UNSCHEDULED CHANGES, (HOTEL ACCOMMODATION ETC.), WILL BE FOR YOUR ACCOUNT. WE ACCEPT NO LIABILITY FOR CHANGES, OMISSIONS OR DELAYS BEFORE OR DURING THE COURSE OF ANY JOURNEY OCCASIONED BY TECHNICAL DIFFICULTIES, WEATHER CONDITIONS, STRIKES OR COMMUNICATION BREAKDOWNS OR THE LIKE. 

 

(7)  Every reasonable effort is usually made by Suppliers to adhere to confirmed Bookings. However a Supplier may require cancellations of or changes to a Service Component from time to time. We will try to advise you of any such cancellation of or change to a Service Component of which we become aware.    In case of a cancellation or significant change in respect of a Service Component, you may be entitled to cancel and require a refund from the relevant Supplier for which you will have to follow the procedures specified by the relevant Supplier. A change in the departure date, change to a departure time of more than 12 hours, change in accommodation reservation date or a change to a lower standard of accommodation than that which was booked generally constitute significant changes. WE ARE NOT RESPONSIBLE FOR DELIVERING ON ANY SERVICE COMPONENT. Please contact the relevant Supplier if you are dissatisfied with the cancellation of or change to a Service Component.

 

8. Lost, Stolen and Destroyed Travel Documents

 

(1) RISK FOR LOSS AND DAMAGE TO TRAVEL DOCUMENTS, INCLUDING TRAVEL TICKETS, SHALL PASS TO YOU UPON YOUR RECEIPT THEREOF. In the event of an electronic Travel Documents being issued, you must at all times retain the reference numbers appearing thereon in order to enable the re-issue of such Travel Documents in the event that the original document is lost.

 

(2) The loss or theft of a travel ticket must be reported to us immediately. Certain Suppliers will not authorize us to issue a replacement ticket if such ticket is lost or stolen before departure.  In the latter instance you will be required to purchase a new ticket, at your cost, until such time as we receive authority from the Supplier to make any refund to you, which may take up to 12 months to obtain, if at all.  Should the Supplier authorize us to issue a replacement ticket, we will be entitled to charge a re-issue fee.

 

(3) Should your travel ticket be lost or stolen abroad it should be noted that certain Suppliers will not issue a duplicate ticket and it will be your responsibility to purchase a new ticket abroad at your cost. Upon return to South Africa you may apply to us for a refund of the amount spent on the lost or stolen ticket, but it is specifically recorded that any refund will be entirely at the discretion of the Supplier concerned and may take up to 12 months.

 

(4) It is further your responsibility to report the lost or stolen ticket to the authorities concerned and to provide us with the proof of such report, if required.

 

9. Resales

 

Reselling of Packages or Service Components thereof, booked with us is strictly prohibited. Any resale of any tickets or other components of a Package purchased from us (or attempt) will entitle us to cancel such tickets and to resell them. No Package, Service Component, Booking, or part thereof, acquired from us may be used for advertising, promotion or competition purposes unless formal written authorization has been obtained from us, provided that even if such consent is obtained, you may not use our trademarks or the trademarks of any Supplier save as expressly thereto by the relevant trade mark holder.

 

10. Complaints Regarding Service Components and Packages

 

(1) WE ARE NOT RESPONSIBLE FOR DELIVERING ON ANY SERVICE COMPONENT. In the event that you have any reason to complain, or experience any problems regarding a Service Component or Package, you should immediately inform the relevant Supplier thereof.

 

(2) If you still remain dissatisfied, you can email us at info@computicket.com or contact our Customer Care Centre on 0861 915 8000 during normal working hours.  We will require your Booking reference and full details of the complaint. We will try to do our best to resolve such problem but do not guarantee same.

 

11. Security and Safety

 

We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. HOWEVER, WE DO NOT GUARANTEE THE ABSOLUTE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR THAT IS TRANSMITTED TO YOU OR ANY OTHER PERSON.

 

(2) Use or enjoyment of a Service Component may be hazardous to the health or safety of the users or their property. YOU UTILISE SERVICE COMPONENTS AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR THE ARRANGEMENTS OF ANY SERVICE COMPONENT OR FOR YOUR SECURITY AND SAFETY OR THE SECURITY AND SAFETY OF YOUR PROPERTY IN UTILISING SUCH SERVICE COMPONENT. Please contact the relevant Supplier if you have suffered any loss or damage in utilising a Service Component.

 

12. Warranties and Liability

 

(1) ALTHOUGH WE TRY TO ENSURE THAT THE PARTICULARS OF THE SERVICE COMPONENTS THAT APPEAR ON THIS WEB SITE ARE DISPLAYED AND DESCRIBED COMPLETELY AND ACCURATELY, WE DO NOT WARRANT SAME AND DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ANY LIABILITY ARISING FROM ANY OMISSIONS AND INACCURACIES PERTAINING TO SUCH DISPLAY AND DESCRIPTION SAVE TO THE EXTENT THAT SUCH LIABILITY IS CAUSED BY OUR GROSS NEGLIGENCE OR FRAUD. 

 

(2) WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OF ANY KIND WHATSOEVER ARISING IN CONNECTION WITH ANY BOOKING (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW. 

 

(3) IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR THE CLAIMS ARISING IN CONNECTION WITH ANY BOOKING EXCEED THE FEES ACTUALLY RECEIVED BY US IN RESPECT OF THE SERVICE COMPONENT MOST CLOSELY ASSOCIATED WITH THE CLAIMS, IRRESPECTIVE OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

 

13. Travel Insurance 

 

It is strongly advised that you and those travelling with you take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Should your insurers dispute their liability for any reason, you will have recourse against the insurers only. Various credit card companies offer limited levels of travel insurance, which we do not necessarily consider sufficient cover for international travel. You must liaise with the respective credit card companies in order to obtain specific details of insurance coverage.

 

14. Passports, Visas and Health 

 

It is entirely your responsibility to ensure that all your passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 (six) months after return to South Africa. You should check the requirements with the travel agent before travelling. We may assist you if requested, but such assistance will be at our discretion and you acknowledge that in doing so, we are not assuming any obligation or liability. It is your duty to familiarise yourself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements and destinations. You must ensure that the details supplied to us mirror those details shown on your passport for international travel and identity documents for local travel, and of that of any other person travelling with you.

Travelling with Children

New Immigration Amendment Act
The new regulations, effective on 01 June 2015, require that all parents arriving, transiting and departing from SA produce an unabridged birth certificate for their children. Families not in possession of these documents will be refused to travel. In the case where only one parent is travelling with the children, consent in the form of an affidavit from the other parent registered is required. Alternatively, either a court order granting full parental responsibilities and rights or a death certificate of the other parent must be produced.

http://www.home-affairs.gov.za/index.php/statements-speeches/475-home-affairs-encourages-parents-to-get-unabridged-birth-certificates-for-children

 

15. General Information 

 

(1) Taxes:  We will try to advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally.  It is therefore recommended that you retain sufficient local currency to meet such charges.  Details of departure taxes can be obtained from the relevant Supplier when reconfirming travel arrangement details.

 

(2) Medical Problems:  You must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the Supplier concerned in order to cater for your needs or that of any other person travelling with you.

 

(3) Renovations:  Places providing accommodation undergo renovations from time to time and usually take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if the establishment you stay at is carrying out renovations whilst you are there. If we are specifically advised of renovation work, we may provide you with the relevant dates. YOU ACKNOWLEDGE THAT WE ARE NOT ALWAYS NOTIFIED BY THE RELEVANT SUPPLIERS.  

 

(4) Charges to your credit card:  Any charges made to your credit card whilst away remain your responsibility. We will not be responsible, nor accept responsibility for having these charges reversed or corrected.

 

(5) Drivers Licence:  Even if you have obtained an international drivers licence, we suggest that you take your national driver's licence with you.

 

16. Use of Your Personal Information

16.1. We and our commercial partners may use your personal data for the purposes of executing transactions concluded with you, for billing purposes or in order to serve relevant advertising to you. We and our affiliates in the Shoprite Group (including inter alia Shoprite Checkers (Pty) Ltd and its various retail, furniture and liquor divisions), may send you information, special offers and advertising by email, through SMS, within our regular newsletters, through once-off promotional offers or by telephone.

16.2. We may also make available your personal information to our affiliates (who may be located outside South Africa) in order to enable them to offer goods and services to you that they think will interest you. By using our services and by submitting your personal details, you consent to this transfer and to receive direct marketing material from us and/or our affiliates.

16.3. We may receive information about you from reliable third parties and add it to our database. We shall ensure that such third parties operate a similar policy to us in relation to your privacy. When we receive such information, we shall use it to improve the personalisation of our service.

16.4. If you do not want to receive the information as set out in clause 10.2 above then please send an e-mail to us at unsubscribe@shoprite.co.za or contact our Customer Care Centre on 0800 01 07 09

 

Part C: Competitions

 

(1) Unless expressly stated otherwise these terms will apply to all competitions offered on this web site. In the event of conflict between these terms and the rules applicable to any specific competition, the specific competition’s rules will prevail. Specific competition rules will be made available on this web site. The competition offer will set out at least the following:

 

• The prizes on offer

• The steps required to participate

• The basis for determining the winners

• The closing date

• How the winners will be made known

• Where, when and from whom prizes are to be claimed

• The address of the web pages where the competition rules and these terms can be obtained

 

(2) All competitions offered on this web site will be open to residents of South Africa only unless expressly stated otherwise. We may also stipulate additional entry criteria for entrants to a competition (e.g. a minimum age) and any entrant failing to comply with such criteria may be refused entry.

 

(3) Anyone working for us or any entity in our group or for the supplier of the prizes for the relevant competition (including any director, employee, contractor, agent or consultant) and any person with more than 5% shareholding in any of our group entities, as well as any family members of any of the aforesaid are prohibited from entering any competitions offered on this web site.

 

(4) The closing date for any competition will be as stated. The judges cannot accept responsibility for late entries.

 

(5) We will be entitled to all right, title and interest in all entries submitted, including all intellectual property rights. Entrants must do all things necessary, including the execution of any requisite documentation to transfer such rights to us, as and when requested.

 

(6) Any entrant may be required to submit proof of age. If you are not yet 18, you must obtain your parents' or legal guardians' advance authorisation, permission and consent to participating in a competition or any of the related activities. If you fail to obtain such consent you may not participate in the competition or the related activities.

 

(7) The judges decision will be final. We will not enter into correspondence.

 

(8) All entrants' information will be used only in accordance with our Client Information Processing Policy http://www.computicket.com/web/legal/privacy_policy.

 

(9) Where entry by SMS is applicable, SMSs are charged. Standard rates apply. Free rates do not apply.

 

(10) Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification.

 

(11) We reserve the right not to award a prize in any situation where it would be unlawful to do so.

 

(12) Multiple winners may be subject to tie-break to decide an outright winner.

 

(13) We may re-allot prizes if we are unable to contact selected winners. Please ensure that you provide the correct contact details.

 

(14) Your name and place of residence may be published when winners are announced.

 

(15) Winners may be requested to be photographed for publicity purposes or to participate in a radio or television broadcast or other marketing activity. No fees will be payable in this regard.

Participation in any such marketing activity is voluntary and may be declined.

 

(16) No cash alternative is available to any prize unless expressly stated otherwise.

 

(17) Prizes are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-allotted.

 

(18) If any prize offered becomes unavailable for reasons outside of our control, we reserve the right to select an alternative prize of equivalent type and value.

 

(19) Where prizes involve travelling abroad, winners must be in possession of a valid passport, required visas and the relevant health certificates.

 

(20) WE ACCEPT NO RESPONSIBILITY FOR ANY INCORRECT OR INCOMPLETE REGISTRATION DETAILS THAT YOU MAY SUPPLY AS PART OF YOUR REGISTRATION. NO RESPONSIBILITY WILL BE ACCEPTED FOR UNDELIVERED, LOST OR DELAYED ENTRIES. PROOF OF SENDING IS NOT PROOF OF RECEIPT. Errors in entries may, in the judges’ discretion, void entries.

 

(21) YOU ENTER OUR COMPETITIONS AT YOUR OWN DISCRETION AND RISK. WE, OUR AFFILIATES, COMPETITION PARTNER/S AND THEIR RESPECTIVE SHAREHOLDERS, EMPLOYEES, OFFICERS AND REPRESENTATIVES SHALL NOT BE LIABLE IN ANY WAY WHATSOEVER FOR ANY LOSS, DAMAGE, INJURY OR COSTS, HOWSOEVER ARISING, SUFFERED AS A RESULT OF YOUR PARTICIPATION IN A COMPETITION, SAVE TO THE EXTENT THAT SUCH LIABILITY MAY NOT BE ECLUDED UNDER APPLICABLE LAW.