Call Us on 0861 915 8000 or Technical Support 011 340 8000

Computicket

FAQ's - MASTERPASS

Can I use Masterpass to pay for every product on the CTK website?

Can I use Masterpass to pay for every product on the CTK website?

No, Masterpass can only be used for purchases that allow for Print@home.

Do I have to pay to use MasterPass?

Do I have to pay to use MasterPass?

A MasterPass transaction is seen as a normal card transaction and therefore your existing transactional fees will apply. No additional fees are charged for using MasterPass.

How do I know if an online merchant accepts MasterPass?

How do I know if an online merchant accepts MasterPass?

If the merchant accepts MasterPass, you'll see the Buy with MasterPass button at the checkout page. You can also click on the Participating Merchants tab to see a list of merchants who currently offer the Buy with MasterPass option plus others who will be adding this option soon.

How do I sign up for MasterPass?

How do I sign up for MasterPass?

This can be done quickly and easily: As part of your first time experience, you will need to select "Buy with MasterPass" on the merchant's website and download the MasterPass app to your mobile device. Alternatively, you can download the MasterPass app from your app store at any time and load your credit, debit and cheque cards. This will now be ready to use at a later date. When downloading the app and loading your cards, a unique customer profile will be created for you.

How do I use MasterPass to buy something?

How do I use MasterPass to buy something?

Download the MasterPass app from the app store onto your mobile device. Choose the one issued 
    by your bank or from any other bank that you may want to use.
http://masterpass.standardbank.co.za/img/dot.jpgOpen the app on your mobile device and enter your bank card data as requested.
http://masterpass.standardbank.co.za/img/dot.jpgNow you are ready to go shopping.
http://masterpass.standardbank.co.za/img/dot.jpgOnce you've filled your online shopping cart and are ready to checkout, click or tap the Buy With
    MasterPass checkout button and select your MasterPass-connected wallet.
http://masterpass.standardbank.co.za/img/dot.jpgScan the QR code (or manually enter the code) displayed on the merchant's website and enter you 
    ATM pin or One-Time password to confirm the transaction.
http://masterpass.standardbank.co.za/img/dot.jpgYou will receive a receipt on the successful completion of a transaction.

Is MasterPass safe to use?

Is MasterPass safe to use?

Absolutely. It's our top priority to keep your personal information safe, and our secure servers are built and maintained to do just that. 

Tips: 
http://masterpass.standardbank.co.za/img/dot.jpgEnsure that you have downloaded a certified MasterPass app. i.e. loaded into the app store by 
    MasterCard orissued by your bank.
http://masterpass.standardbank.co.za/img/dot.jpgNever enter your PIN into someone else's mobile device. Your PIN should only be entered into 
    your own mobile device and only within the MasterPass app during a MasterPass transaction 
    that you have initiated.
http://masterpass.standardbank.co.za/img/dot.jpgMake sure that no one else can see your PIN when you enter it.

What can I do if I think my card stored in MasterPass has been used fraudulently?

What can I do if I think my card stored in MasterPass has been used fraudulently?

If you believe that a purchase has been made fraudulently, you should immediately contact the financial institution that issued the card and report your concerns. For any card that is a MasterCard card, you can always contact the MasterCard Assistance Center at 1-(800)-MC-ASSIST.

What cards can I use with MasterPass?

What cards can I use with MasterPass?

MasterPass can be used with any MasterCard and Visa Credit or Cheque card, as well as selected debit cards, issued by any bank in South Africa.

What is MasterPass?

What is MasterPass?

MasterPass by MasterCard is a digital wallet service that makes online shopping safe, easy, and convenient. MasterPass stores all your payment and shipping information in one central, secure location. With MasterPass, you can shop, click, and checkout faster online.

What should I do if I think someone else knows my MasterPass password?

What should I do if I think someone else knows my MasterPass password?

You are able to reset your app profile password by clicking on the customer profile icon at the top right hand corner of your app home screen and clicking on "Reset password". Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.

Who can I call for questions or assistance with MasterPass?

Who can I call for questions or assistance with MasterPass?

Call the Computicket call centre on 0861 915 8000 or +27 11 340 8000. Alternatively you can contact your financial institution.