Call Us on 0861 915 8000 or Technical Support 011 340 8000



How soon after I've made an online booking should I expect a confirmation e-mail?

How long to wait for confirmation

In the case of successful bookings, confirmation e-mails are sent automatically and immediately.

What should I do if I don't receive a confirmation e-mail?

No confirmation e-mail

If you do not receive a confirmation within an hour of making your booking, you can check your booking by e-mailing or telephoning our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays.

You can also verify your booking by clicking on MY TRANSACTION, type in your credit card number and confirm the booking. 

Why didn't I receive a confirmation e-mail?

Why no confirmation

Your transaction might have been unsuccessful due to a break in transmission. Alternately if your transaction was successful, it is most likely that there was an error in your e-mail address.