Call Us on 0861 915 8000 or Technical Support 011 340 8000

Computicket

FAQ's - TRAVEL - BUSES

How do I know if there is no bus leaving on a requested date or no more seats available on a bus?

Are there seats left on the bus or flight

You will get a message from the system stating: "There are no more tickets available for your selection. Please try again with an alternative option".

Why can I sometimes buy a ticket directly from the bus company that is not available on the Computicket system?

Availability of bus tickets

All bus companies, with the exception of Greyhound, have the option to allocate or withhold certain bus routes from Computicket.

What do I need to board the bus?

Boarding the bus

The passenger must be in possession of positive identification, either an ID or a passport is acceptable.

Bus tickets can be collected at any Computicket, Shoprite, Checkers or Checkers Hyper stores by the credit card holder, on presentation of the credit card used to make the booking plus some form of identification (ID document or passport). Please refer to the STORE LOCATOR for store operating hours.

Some bus companies do have alternative options to board the bus. Please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.

 

How do I make a bus booking online?

Booking a bus

Find bus bookings by using the genres and sub genres, example TRAVEL and BUS TICKETS

Find the route or bus by entering keywords in SEARCH. Example: bus, Greyhound. Tip:It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Once you are on the bus booking page select the following options:

  • One way or return
  • Departure and arrival points
  • Dates
  • Number of passengers

On the SEAT SELECTION SCREEN, select the number of passengers and discount group where applicable.

Select CHECK AVAILIBILITY and capture all the passenger details.

Select ADD PASSENGER. A screen will appear to confirm that all the details / tickets were added successfully. Please confirm that all the travel and passenger details are correct.

Proceed to CHECK OUT and pay or delete / change the tickets in the shopping basket.

Before processing payment, check again to ensure the tickets in the basket are the requested tickets.

Enter your banking details in the blocks provided and click on the red PAY NOW button at the bottom of the page.

During the payment process you may be re-directed to your bank’s 3 D Secure page to register on 3 D Secure before you are able to transact on the Computicket website.

If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively you can e-mail travel@computicket.com

Once I have made a bus booking, can I change or cancel it?

Changing a bus booking

Once tickets are paid for, they cannot be changed, cancelled or refunded as per the instruction of the bus companies.

Changes

Some bus companies do allow changes prior to the date and time of departure depending on the fare rules of the purchased ticket but will impose a penalty fee for the requested change. Please note that these changes must be done with the bus company directly.

Cancellations

Some bus companies do allow cancellations before departure only depending on the fare rule but will impose a penalty fee for the cancellation.

If you have already collected your tickets and you want to make a change, you will need to hand your tickets in at any Computicket, Shoprite, Checkers or Checkers Hyper store.

For more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

How do I know what discounts are available for buses?

Discounts for buses

Every bus company has different conditions and discount options available. The available discounts will reflect on the SEAT SELECTIONS SCREEN before you capture the passenger’s details.

The discount options and prices are the same through all Computicket sales channels, namely our Call Centre, website and stores.

Remember that if you book tickets using Pensioner, Scholar, Student or a membership discount, the passenger will be required to show proof of that status when boarding the bus. Passengers, who do not have the necessary proof, will be required to pay the difference between the price of the discounted ticket and a full ticket.

What should I do if I miss the bus?

I missed the bus

Please keep in mind that when you have missed the bus and did not cancel, change or notify the carrier, it is now considered a past trip and tickets can not be changed, refunded or cancelled.

You can buy and pay for a new ticket at any Computicket, Shoprite, Checkers or Checkers Hyper Stores, online or through the Call Centre.

What should I do if the bus does not arrive at the departure point?

The bus didn't arrive

If the bus does not arrive at the departure point, contact the bus company directly on the following emergency numbers:

  • Greyhound and Citiliner – 083 915 9000 / 011 611 8000
  • Intercape – 0861 287 287 / 021 380 4400
  • City to City and Translux – 0861 589 282 / 011 774 3333
  • Intercity Express and Eagle Liner – 063 257 8400 / 087 150 1895
  • SA Roadlink – 0861 7623 5465 / 011 333 2223
  • Eldo Coaches - 011 773 4552
  • Margate Mini Caoch - 039 312 1406 / 082 455 9736
  • Pioneer Coaches - 011 042 9198