Call Us on 0861 915 8000 or Technical Support 011 340 8000

Computicket

FAQ's - PRICES AND PAYMENT

Why do I only have up to 15 minutes to complete my booking?

15 minute window for payment

When you select tickets, they are temporarily reserved for you and are not available to anyone else.

As events can sell out quickly and requests for tickets are constant, Computicket cannot hold tickets for you indefinitely and have set a limit of 15 minutes after which time, the tickets are returned to the system.

The system displays a timer under MY BASKET showing how much time remains to make payment. Every time a new item is added to your basket or an existing item is changed in the basket, the timer resets to 15 minutes.

Can I use any credit card to pay?

Accepted credit cards

For payments made at our stores, we accept Visa, Mastercard, Amex and Diners

For payments made through our call centre, on our website, our mobi site, Android, iPad,  iPhone and facebook applications, we accept Visa and Mastercard. For security reasons, we do NOT accept Amex or Diners cards for payments through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications. 

Can I buy tickets online from outside of South Africa?

Buying from outside the borders

Yes, you can, the Computicket website accepts international credit cards. However, keep in mind that the credit card holder needs to present the original credit card, plus identification at a store to collect the tickets. Therefore the original credit card must be presented in South Africa.

Can I change my ticket order during the selection and checkout process, or after I've added the tickets to my shopping basket?

Changing tickets

Yes, our system offers an option to delete or change the tickets on offer from your shopping basket at any time until you have completed all your personal and credit card details and clicked on PAY NOW

Why has my credit card been rejected?

Credit card rejected

There could be a number of different reasons. Call our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com.

Please note that due to the high incidence of fraud we do not accept Amex or Diners cards for payments made through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications. However, you can use them to pay for tickets at any Computicket Store.

Why are tickets sometimes advertised at different prices to the online cost?

Different prices advertised

Occasionally the advertised ticket price does not include Computicket's charges which are added on to the promoter's price.

Why are some shows so expensive?

Expensive shows

Ticket prices are determined by the promoter, venue or artist. Computicket merely acts as an agent for ticket sales and is not involved in setting prices in any way.

The same applies to any discounts. Discounts are determined by the promoter, venue or artist.

Can I pay for my tickets with a debit card or by electronic funds transfer (EFT)?

Method of payment

No, Computicket only accepts credit cards online and through our Call Centre.