FAQ's - BOOKING ONLINE

Questions:


Booking online

First Select the venue, date and time

Proceed with your booking in one of two ways:

BY SELECTING TICKETS: Select the number of tickets, and click on CHECK AVAILABILITY. The seat plan will indicate the location and you will be offered the best available tickets nearest your choice of position. You can then change the tickets or add the tickets to your basket.

BY VIEWING THE FLOORPLAN: Click on you first choice of area on the seat plan or click on a price category. Select the number of tickets and request tickets. You will be offered the best available tickets nearest your choice of position. You can then view the tickets on the seat plan, change the tickets or add the tickets to your basket.

It is important to check or view the location of the tickets offered before adding them to your basket.

Once you have added the tickets to your basket, the system will allow 15 minutes to complete payment.

You can continue shopping, view the contents of your basket or proceed to check out.

Before processing payment, check again to ensure the tickets in the basket are the tickets you requested.

Enter your banking details in the blocks provided and click on the red PAY NOW button at the bottom of the page.

During the payment process you may be re-directed to your bank’s 3 D Secure page to register on 3 D Secure before you are able to transact on the Computicket website.

If you experience any problems, contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com

Back to top ↑

Finding an event

There are several ways to find a specific event. You can

Find an event by using the EVENT CALENDAR, genre and date selection

Find an event by using the genres and sub genres, example MUSIC, LIFESTLYE, ON STAGE

Find an event by entering any keyword in SEARCH. Tip: It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Find an event by using WHAT, WHERE and WHEN

Find an event by clicking on an image and from there select the QUICK BOOK option to take you directly to the event and venue.

Back to top ↑

Limits on tickets

Yes, the maximum number of tickets you can buy for any single event at one time is limited. These limits vary from one event to another and are set as security measures to protect Computicket's customers.

If you require more tickets, you can obtain them through any Computicket outlet countrywide.

Back to top ↑

Tickets in a disabled area

Because tickets in disabled areas are kept on hold, our system reads the seats as unavailable. When you request tickets in a disabled area, the system offers you what it considers to be the next best available seats.

You can book tickets for wheelchair seats at any Computicket outlet, or from our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com

Back to top ↑

Wheelchair seats

Wheelchair seats are not usually available through our website. They are often kept on hold and released on request.

You can book tickets for wheelchair seats at any Computicket outlet, or from our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com

Back to top ↑